Job Description

If you are a team player and looking for a stimulating new job that will challenge and fulfill you? Look no further, you found us! We are an employee and customer focused bank and are looking for a new energetic branch team member.

We offer an environment of excellence where teamwork and accountability are a must! If you are a quick learner and have exceptional follow-through skills you will be happy here. If this description describes you, we know that you will be surrounded by people who are passionate about what they do, committed to excellence, and know how to have fun doing their work.Please apply below by attaching your resume and cover letter. If you feel you are the person we are looking for, tell us about all your past successes.

This position's home branch will be our Merrill Road branch.

Then please take a look at the job description below.

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Job Summary:

Actively participate in and foster the Bank’s Culture of excellence while supporting the Bank’s strategic initiatives.

The Branch Manager/Area Manager is responsible for leading the daily operations, customer experience, team engagement, and overall performance of an assigned home branch while also providing leadership, coaching, sales execution, and operational oversight for three to four additional branches. This dual-role position balances direct branch leadership with market leadership by developing Branch Managers and their teams, driving consistent execution of retail strategies, strengthening community relationships, delivering exceptional customer experiences, and ensuring operational excellence and regulatory compliance across all assigned locations.

Consistently and effectively manage behavior within the Bank’s established customer service standards and core values while adhering to all established Bank Policy and procedures. 

Job Functions:

• Commit to and live by a no excuses environment whereby all employees are held 100% accountable for behaviors, actions, performance & attitudes 
• Adhere to all bank policies and procedures

Leadership & Team Development

• Directly lead and manage the assigned home branch while coaching and developing Branch Managers across the assigned market.
• Conduct regular branch visits, one-on-one coaching sessions, and performance reviews.
• Build leadership capability through succession planning, talent development, and continuous feedback.
• Promote accountability, collaboration, employee engagement, and a high-performance culture.

Customer Experience & Relationship Management

• Ensure the assigned branch and all market branches consistently deliver exceptional customer experience.
• Resolve complex and escalated customer concerns.
• Strengthen relationships through collaboration with Treasury Management, Mortgage, Investments, and Commercial Lending.

Branch & Market Growth

• Drive deposit growth, relationship expansion, and business development within the home branch and assigned market.
• Develop branch and market action plans to increase market share and customer retention.
• Represent the Bank in the community and cultivate referral opportunities.

Operational Leadership & Accountability

• Oversee operational excellence, regulatory compliance, internal controls, fraud prevention, and audit readiness within the home branch and assigned branches.
• Balance customer experience with sound risk management.
• Support implementation of new technology, operational improvements, and strategic initiatives.

Financial & Performance Management

• Monitor profitability, staffing, productivity, and performance metrics for the assigned branch and market.
• Develop action plans and hold leaders accountable for achieving goals.
• Recommend staffing and resource allocation based on business needs.

Strategic & Digital Leadership

• Execute retail strategies established by executive leadership.
• Champion digital banking adoption and ensure Branch Managers effectively coach their teams.
• Lead organizational change initiatives while maintaining employee engagement.

Perform additional duties as requested

Job Requirements:

Must possess:

• the ability to read, write and speak fluently in the English language
• strong customer service skills with both internal and external customers
• excellent verbal and written communication skills
• general math skills: adding, subtracting, multiplying and dividing
• ability to work a flexible schedule and travel to other locations as needed
• handle conflict resolutions in a professional manner
• excellent leadership, coaching, communication, presentation, and relationship-building skills.

• strong analytical, organizational, and decision-making abilities.
• demonstrated ability to successfully manage a retail branch while leading multiple branch leaders.
• Strong knowledge of retail banking products, operations, sales management, and banking regulations.
• ability to travel regularly between assigned branches and community events.

Core Competencies

• Leadership & Coaching
• Sales Execution & Business Development
• Strategic Thinking
• Performance Management & Accountability
• Relationship Building & Influence
• Operational Excellence
• Financial Acumen
• Talent Development
• Change Leadership
• Customer Experience
• Community Leadership
• Decision Making

Supervisory Scope:

• Direct supervision of employees within the assigned home branch.
• Direct supervision, coaching, and development of assigned Branch Managers.
• Indirect leadership of all employees within assigned branches.
• Responsible for performance management, succession planning, talent development, and consistent execution of retail strategies across the assigned market.

Education and Experience :

• Bachelor’s degree in business, Finance, or related field preferred.
• Seven to ten years of progressive retail banking experience.
• Demonstrated success as a Branch Manager with proven coaching and sales execution results.
• Multi-branch leadership experience or demonstrated readiness to lead multiple locations preferred.
• Strong knowledge of retail banking operations, compliance, and relationship management.

Physical Demands:

• Employees will have the following physical demands
• required to sit & stand and move throughout the location/branch
• required to climb & stoop: reach with hands & arms
• occasionally lift & move up to 25 pounds
• efficient computer and typing skills
• vision abilities required: close, distance & peripheral
• reading of written, printed or computer screen data
• able to transport self, in a timely manner, to and from meetings, conferences & events
• frequent travel between assigned branches, meetings, conferences, and community events.
• frequent computer use.

Human Relations/Emotional/Mental Demands :

Contact with existing/potential customers and employees through telephones, correspondence or interact with in all areas. Confidentiality of potential and existing client and employee information requires professionalism, discretion, and diplomacy.

Requires exceptional leadership presence, diplomacy, discretion, and sound judgment. The position requires balancing direct branch management with leadership of multiple Branch Managers while effectively managing competing priorities, coaching leaders through change, maintaining confidential information, and building strong relationships with employees, customers, community partners, and executive leadership.

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