The Customer Journey Analytics (CJA) Business Analyst is responsible for translating business reporting and measurement needs into actionable analytics requirements within Adobe Customer Journey Analytics. This role plays a key part in Adobe Analytics (AA) to CJA migration initiatives by documenting reporting logic, validating component recreation, and ensuring alignment between business expectations and technical implementation.
Because migration utilities do not fully translate AA Workspace components into CJA, this role requires strong familiarity with analytics reporting structures and the ability to interpret projects, segments, and calculated metrics so they can be accurately recreated in CJA. The analyst must understand Adobe Analytics configuration concepts — including marketing channels, processing rules, and classifications — to support continuity of measurement.
You will collaborate with analytics teams, developers, architects, and stakeholders to ensure reporting accuracy, usability, and adoption within the CJA environment.
Partner with stakeholders to capture reporting and measurement requirements
Translate business questions into analytics use cases and component definitions
Document project structures, segment logic, and metric definitions
Define acceptance criteria for migrated or newly built analytics components
Analyze Adobe Analytics Workspace projects for migration readiness
Identify components requiring manual recreation in CJA
Support mapping of AA components to CJA equivalents
Assist in prioritizing migration workloads and validating scope
Validate recreated projects, segments, and metrics against business expectations
Perform side-by-side output comparisons between AA and CJA
Identify discrepancies and coordinate resolution with developers
Support UAT and stakeholder sign-off
Maintain migration documentation, mappings, and reporting definitions
Support governance standards including naming conventions and reuse practices
Contribute to knowledge sharing and training materials
Document decision rationales and configuration dependencies
Serve as liaison between business users and technical teams
Facilitate workshops and walkthroughs for reporting requirements
Support adoption of CJA through stakeholder enablement
Communicate migration progress and impacts clearly
Experience working with Adobe Analytics Workspace
Familiarity with Customer Journey Analytics reporting concepts
Understanding of segments, calculated metrics, and project structures
Exposure to AA → CJA migration initiatives
Marketing channel logic
Processing rules
Classifications
Attribution and reporting interpretation
Strong requirements gathering and documentation abilities
Ability to interpret business questions into analytics definitions
Detail-oriented validation and QA skills
Strong stakeholder communication and facilitation abilities
Familiarity with Adobe Experience Platform datasets and reporting inputs
Experience supporting analytics or MarTech transformation initiatives
Exposure to digital data collection frameworks
Experience working within enterprise analytics environments
Clear and actionable analytics requirements documentation
Smooth migration coordination between business and technical teams
High stakeholder confidence in reporting accuracy and usability
Well-governed, understandable analytics definitions
Strong adoption of CJA reporting capabilities
The base salary range for this position is $110,000 – $150,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.
Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice .
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].
California applicants: Please click here for CCPA disclosures.
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