Job Description

Optimizing the end-to-end Order-to-Cash (OTC) cycle is key to revenue growth, working capital performance, and customer satisfaction. The OTC Director owns the process of customer OTC setup, pricing/contract alignment, billing, cash application, and collection activities of Highway Transport (Company), while ensuring processes reflect bulk chemical transportation requirements (e.g., accessorial billing/governance, POD timing, wash tickets, and customer-specific invoicing rules). The position manages and develops OTC policies and procedures, provides recommendations for improvement in both processes and cash receipts, and delivers frequent reporting to management of KPI metrics. This job is an in-office role that is located in the Knoxville Corporate office.

Type: In-Office

Location: Corporate (Knoxville, TN)

Pay Range: $74,500.00 - $110,000.00 Annual

Job Responsibilities

• Ensure timely and accurate execution of the OTC cycle (customer setup and approval, contract/rate entry, invoicing, cash application, and credit & collections).
• Own OTC strategy and performance across customer onboarding, pricing/contract alignment, billing, collections, dispute resolution, and cash receipts.
• Working with VP of Finance and Accounting to create, implement, and refine credit policies and procedures, including credit limits/terms, escalation paths (credit holds/service suspension), reserves, bad debt, and write-offs.
• Manage, review, and address credit, collections, disputes, deductions, reserves, bad debt, and write-offs.
• Establish and maintain a KPI and metric scorecard that measures OTC performance (e.g., DSO, days to bill, billing accuracy rate, dispute cycle time, unapplied cash, and account aging) and provide frequent reporting to leadership.
• Ensure customer contracts and rate confirmations translate cleanly into billing logic, including fuel surcharge programs and accessorials (e.g., detention, washouts/cleaning and disposal charges, tolls, after-hours, and other customer-specific rules).
• Ensure timely, accurate invoicing aligned to service completion and customer requirements (e.g., EDI, portal submissions, required backup and documentation packages such as BOL, POD, seal records, weight tickets, and wash tickets as applicable).
• Maintain documentation, SOPs, internal controls, and audit trails to meet internal and external audit requirements and support billing integrity and revenue recognition.
• Partner cross-functionally with Operations/Dispatch, Customer Service, Sales, Safety/Quality, and Finance to eliminate root causes of billing errors and payment delays; lead and contribute to multiple process improvement projects across the Company.
• Oversee OTC systems and process improvement roadmap (TMS/ERP/billing, EDI, customer portals, workflow tools) to improve automation, data quality controls, and reporting.
• Recruit, train, develop, and lead a high-performing team; develop SMART goals aligned with Company goals and build a service culture that balances customer experience with cash discipline.
• Optimize overall cost and quality of OTC processes.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field.
• 5 years of work experience in a related occupation.
• 4 years of experience directly managing people.
• 2 years of experience planning, developing, and managing an OTC process.

Skills

• Thrives in a fast paced and changing environment.
• Can multi-task.
• Excellent technical, analytical, and communication skills, both written and verbal.
• Strong organizational skills.
• Ability to identify, review and modify processes, if needed.
• Can work independently or be a collaborate as a team member.
• Intermediate level skills in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Can adjust, interact, and influence at all levels of personnel.
• Able to set priorities and meets deadlines.
• Experienced in problem analysis and problem-solving strategies.
• Strategic thinker.
• Detailed-oriented.
• Capable of building and developing the OTC team and work cross functionally with other teams.

Working Conditions

• Office environment with no specific, unusual physical or environmental demands.

Commitment to Responsible Care: Highway Transport’s Quality Driven Delivery Management System policy has been developed by the company’s senior management and serves as a visible commitment to ensuring the health and safety of our employees and contractors, protecting the environment, and minimizing the impact of our operations on the roadways which we travel and the areas where we manage terminal facilities. Highway Transport shall comply with its Safety, Health, Environmental and Security Policy and Programs, Department of Transportation Regulations, applicable OSHA and EPA/State environmental regulations and applicable local regulations.

EOE/M/F/D/V

Our Promise. Delivered.

Promise to Self

Promise to Team

Promise to Company

Promise to Customer

Promise to Community

Safety

Structure

Accountability

Communication

Highway Transport is a tanker trucking company that has been family-owned since 1948. When you join us, you become part of a family-orientated culture that values your contributions and supports your career ambitions.

We believe in taking care of our employees and ensuring their well-being. That's why we offer a competitive salary and a comprehensive benefits package designed to support you in every aspect of your life, including;

• 401(k) Match
• Paid Time Off
• Paid Holidays
• HSA Contribution Match
• Wellness Program
• Medical, Dental, Vision Insurance
• Disability, Accident and Life Insurance
• Discount Programs
• Paid Maternity Leave

Highway Transport does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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