Job Description

Why Olympic Plumbing Technology?

At Olympic Plumbing Technology, we are a growing, locally rooted plumbing company with a reputation for quality work and a team-first culture. We invest in our people, promote from within, and give our leaders the tools and support they need to succeed. If you are a hands-on leader who takes pride in your craft and wants to be part of a company that values your expertise, this is the opportunity for you.

This role has a clear path to Install Manager as we continue to grow across the region.

What We Offer

• Competitive salary $75,000–$100,000+ based on experience
• Performance-based incentives
• Health, dental, and vision insurance (Employee covered at 100%)
• 401(k) with employer match
• Paid time off and sick leave
• Company-provided equipment

Position Summary

The Install Supervisor is responsible for leading and supporting the installation team to ensure high-quality workmanship, efficiency, and an outstanding customer experience. This role oversees day-to-day field operations, coaches and develops technicians, and ensures jobs are completed safely, on time, and to our company standards. In addition to field leadership, this role plays a key part in booking installs, pulling permits, scheduling inspections, conducting QA calls, and collecting payments. You will partner closely with the Install Coordinator and leadership team to drive productivity and support a seamless operation from start to finish.

Key Responsibilities

Team Leadership & Field Oversight

• Supervise and support plumbing installation technicians in the field
• Provide on-the-job coaching, training, and constructive performance feedback
• Conduct ride-alongs, job site visits, and quality inspections
• Ensure adherence to company standards, safety protocols, and local codes
• Assist with hiring, onboarding, and developing installation team members

Scheduling, Permitting & Job Coordination

• Book and schedule installation appointments to ensure efficient workflow and technician utilization
• Pull required permits for installations in accordance with local codes and regulations
• Schedule and coordinate inspections with the appropriate jurisdictions
• Ensure all permitting and inspection requirements are completed accurately and on time

Operational Execution

• Oversee daily install schedules and adjust resources as needed to meet demand
• Ensure jobs are properly set up with the correct materials, equipment, and scope
• Troubleshoot and resolve issues that arise during installations
• Monitor job timelines and ensure projects are completed efficiently and accurately

Quality Control & Customer Experience

• Conduct QA calls to verify job quality, customer satisfaction, and identify any follow-up needs
• Ensure all installations meet our quality standards and customer expectations
• Step in to resolve escalated customer concerns or complex job issues
• Promote a customer-first mindset across the install team
• Verify job completion, accuracy, and overall customer satisfaction

Payments & Administrative Duties

• Collect and process payments upon job completion
• Ensure payment collection is accurate and documented in accordance with company procedures
• Communicate any payment discrepancies or issues to the appropriate team members promptly

Customer Education & Revenue Support

• Help technicians clearly communicate options and solutions so customers can make informed decisions
• Reinforce honest, customer-first best practices in the field
• Assist with larger or more complex installation opportunities when needed
• Help the team deliver full value on every job through quality and thoroughness

Performance & Reporting

• Track and report on key metrics including job completion rates, callbacks, and quality scores
• Identify trends and areas for improvement in team performance
• Partner with leadership on forecasting, capacity planning, and operational goals

What You Bring

• 3+ years of experience in plumbing or home services, with installation experience required
• Leadership or supervisory experience preferred — strong lead technicians ready to take the next step are encouraged to apply
• Experience with permitting processes and scheduling inspections strongly preferred
• Solid knowledge of plumbing systems, installation practices, and troubleshooting
• Strong communication and coaching skills
• Ability to balance team leadership, field operations, and administrative responsibilities
• Comfortable using technology such as dispatch systems, CRM platforms, and mobile tools

Preferred (Nice to Have)

• Licensed plumber in the state of Washington
• Experience with ServiceTitan or similar field service platforms
• Background in a performance-driven residential or commercial service environment

You Will Thrive Here If You Are...

• A hands-on leader who leads by example and earns respect on the job site
• Decisive and solution-oriented when things do not go as planned
• Someone who holds yourself and your team accountable without micromanaging
• Equally focused on quality work and getting the job done efficiently
• Comfortable wearing multiple hats across leadership, coordination, and administrative duties
• Passionate about building a high-performing team and developing the people around you

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