Job Description

In 33 countries, the 7 500 employees of Mersen produce key components and solutions for the future industries: satellite, electric vehicle, semiconductor, aeronautics, rail, energy transition, electrical distribution etc. Labeled “Great place to work”, the head office of Mersen brings together the transversal functions and the directions. It is located in La Défense, within the Trinity Tower, the first turn of office in France certified HQE at the “Highly efficient” level. In 33 countries, the 7 500 employees of Mersen produce key components and solutions for the future industries: satellite, electric vehicle, semiconductor, aeronautics, rail, energy transition, electrical distribution etc. Labeled “Great place to work”, the head office of Mersen brings together the transversal functions and the directions. It is located in La Défense, within the Trinity Tower, the first turn of office in France certified HQE at the “Highly efficient” level. Main duties

• Spends majority of time interacting with customers. >> Assessment indicator : Nb contacts / Week
• Answers customer requests timely and comprehensively. Analyzes and understand the customer’s technical need. Provides in-depth technical advice to assist potential customers in designing their parts for the specific characteristics of Mersen products. Contributes to the drafting of specifications.. >> Assessment indicator : Customer Satisfaction
• Prepares negotiation plan. >> Assessment indicator : Success rate
• Negotiates terms and conditions of orders within delegation rules. >> Assessment indicator : Success rate
• Issues timely customer visit reports in the CRM. >> Assessment indicator : Timeliness of Reporting
• Collaborates with internal partners to provide adequate solutions and service to customers. >> Assessment indicator : Customer Satisfaction
• Contributes to building the sales budget. >> Assessment indicator : Sales Budget
• Ensures on-time payment from customers. >> Assessment indicator : Overdue Payments (value and %)
• Displays deep knowledge of products / solutions portfolio. >> Assessment indicator : Customer Satisfaction

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Job Tags

Full time, Work at office

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