Job Description

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY:

The Epic Grand Central Systems Analyst is responsible for the development, configuration, continuous improvement and support for hospital system applications, primarily the Epic Grand Central application . Th e anal yst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area . The analyst will design, build, test, install an d maint ain s olutions related to assigned applications. 

• Translate best practices in  Grand Central into application and workflow designs. 
• Analyze s application release notes and technical specs  to identify impact and opportunities;  plan s and execute s on new functionality in  upgrades.  
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization. 
• Provides ongoing  analysis , technical and functional support for systems throughout the organization.  
• Independently manages assigned project tasks to remain on track with timelines ;  p roactively communicates risks ,  delays and issues . 
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner a nd delivers difficult/sensitive information tactfully. 
• Represents application area  in operational meetings  at corporate, service line and facility levels. 
• Mentors teammates in application design and support. 
• Leads testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner. 
• Participates in business continuity planning and assists with the development of disaster recovery measures.
• Participates in after-hours support  On-Call rotation. 

Education & Experience:

• BA/BS degree or equivalent.
• 4+  years of experience in applicable business area (clinical, operational or IT systems support). 
• Experience in data analysis and report generation with  Grand Central patient movement metrics. 
• Grand Central Certification, Cogito Certification
• 3+years of experience working within Information Technology implementing and supporting applications preferred.
• Experience working in a healthcare environment, particularly  within enterprise capacity command centers preferred.
• Experience  with regulatory reporting and  regulatory requirements in applicable clinical area preferred.

Knowledge, Skills & Abilities:

• Knowledge of  ASAP, Op Time, Orders, Clin Doc , Radiant and  Beaker best practices .
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design. 
• Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
• Excellent oral and written communication skills.

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