Job Description
For over twenty years, Martis Camp has set the standard for extraordinary private community living in the Tahoe region. It’s a place where families and friends come together to enjoy an unmatched mountain lifestyle—surrounded by breathtaking scenery, enriched by world‑class amenities, and grounded in an authentic sense of community.
Nestled in the heart of Truckee, California, Martis Camp features an exceptional collection of amenities, including the iconic Camp Lodge, Family Barn, Beach Shack, Lost Library, and a stunning Tom Fazio–designed golf course. The Club provides a four-season experience with recreation, dining, wellness, and outdoor adventure woven into every aspect of daily life. Martis Camp isn’t just a place to work, it’s a place to belong, contribute, and be part of something truly remarkable.
POSITION SUMMARY: The Family Barn Recreation Ambassador plays a vital role in creating a fun, welcoming, and safe environment for all members and guests at Martis Camp. Ambassadors support daily Family Barn operations and recreation programming across a variety of indoor and outdoor venues, including bowling, gymnasium, art loft, theater, gym, Nordic Shed, and surrounding parks and amenities throughout Martis Camp. This position blends hands-on guest service with operational excellence, ensuring every recreation area is clean, organized, and ready for member enjoyment. Ambassadors embody Martis Camp’s signature standard of hospitality by anticipating needs, maintaining equipment, and engaging members in a genuine and professional manner.
ESSENTIAL DUTIES & RESPONSIBILITIES: Member Service & Experience - Provide a warm, friendly, and professional welcome to all members, guests, and colleagues.
- Serve as a knowledgeable resource for Family Barn and Recreation programs, schedules, and amenities.
- Assist members with reservations, equipment rentals, and general inquiries.
- Promote upcoming events, lessons, and experiences with enthusiasm and accuracy.
- Respond promptly and courteously to member requests, ensuring all needs are met with Martis Camp standards.
- Maintains parks and recreation facilities throughout Martis Camp, keeping all spaces clean, safe, organized, and ready for exceptional member experience.
Daily Operations & Facility Upkeep
- Open and close the Family Barn following established checklists, ensuring all recreation areas are member ready.
- Maintain cleanliness, organization, and presentation of member spaces including the Bowling Alley, Billiards, Game Room, Art Loft, Theater, Kids’ Corral, and Gym.
- Ensure all TVs, music systems, and lighting are turned on and set appropriately for the day’s activities.
- Monitor facility usage and record accurate daily counts.
- Keep recreation equipment clean, organized, and in good working order (games, balls, skates, bowling shoes, craft supplies, etc.).
- Assist with basic maintenance, reporting any repairs or replacement needs to the Recreation Manager.
- Support Family Barn events by helping with setup, hosting, and teardown.
Winter Season & Nordic Shed Operations
- Oversee and organize the Nordic Shed during winter operations, maintaining an inviting and efficient space for members.
- Assist with fitting, checking out, and collecting Nordic skis, snowshoes, and sleds.
- Ensure all outdoor recreation equipment (skis, poles, boots, snowshoes, sleds, helmets) are clean, dry, and properly stored after each use.
- Maintain accurate inventory of equipment and monitor for damage or replacement needs.
- Keep walkways, shed entryways, and surrounding recreation zones clear of snow and safe for guest access.
- Support special winter programs and events such as sledding, snowshoe nights, and winter family gatherings.
- Communicate weather and trail updates to the Recreation Manager and members as needed.
Summer Season Pool Deck & Aquatics Support
- Assist the Recreation Manager and Aquatics Coordinator in maintaining the Family Barn Pool Deck.
- Welcome and check in members and guests at the pool entrance, ensuring a friendly and organized experience.
- Help maintain pool cleanliness and presentation, including straightening furniture, collecting towels, and keeping the deck free of debris.
- Support towel service, pool toy organization, and daily laundering duties.
- Collaborate with the lifeguards and food and beverage teams to ensure safety and service consistency.
- Assist with summer recreation programs, pool games, and family activities.
- Clean, dry and fold the pool towels in the pool house laundry room.
Teamwork & Communication
- Work collaboratively with fellow Ambassadors, Coordinators, and Managers to ensure seamless operations and consistent service delivery.
- Attend recreation meetings and training courses as scheduled.
- Communicate effectively about member feedback, maintenance needs, and operational updates.
- Support cross-departmental collaboration with Food & Beverage, Folk School and Youth Programs teams.
QUALIFICATIONS:
- Previous experience in hospitality, recreation, or guest services preferred.
- Strong communication, organizational, and interpersonal skills.
- Positive, proactive, and team-oriented attitude.
- Comfortable working in both indoor and outdoor environments in varying weather conditions.
- Ability to remain calm, professional, and solutions-focused in a busy guest-facing environment.
PHYSICAL REQUIREMENTS:
- Ability to stand or walk for extended periods and move between indoor and outdoor recreation spaces.
- Must be able to lift, carry, and move equipment up to 25 lbs.
- Comfortable working outdoors in winter conditions.
WAGE AND BENEFITS:
- Hourly wage of $18-24 /hour
- One complementary employee meal per day
- Martis Camp gear or uniforms may be provided when required for the position
- Ambassador Recognition Activities and Events
- Work Tango Recognition and Incentive Programs
- Eligibility for Ambassador of the Month
- Free Ambassador Golf & Tennis Clinics (when available)
- Retail Spa and Golf shop discounts
- Scholarship Opportunities
- Other rewards and benefits as listed in the most recent Ambassador Handbook, subject to change
Job Tags
Hourly pay, Summer work, Night shift