Live Chat Agent Job at Innotech, Houston, TX

aDBQOUxFS2lCV2Nzc3YyZkJ3cUdIcEJEbmc9PQ==
  • Innotech
  • Houston, TX

Job Description

Job Brief

 

We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. You'll be the face of our brand, directly impacting our reputation and customer satisfaction.

 

Responsibilities

 

Handle customer inquiries promptly via live chat.

 

Provide accurate, valid, and comprehensive information by using the right methods/tools.

 

Identify and assess customers' needs to achieve satisfaction.

 

Build sustainable relationships and trust with customer accounts through open and interactive communication.

 

Meet personal/customer service team targets and call handling quotas.

 

This position offers an opportunity to interact directly with customers, solve problems, and represent our company. If you have a knack for customer service and enjoy helping others, we'd love to hear from you.
Requirements and Skills

 

Proven customer support experience or experience as a client service representative is a plus.

 

Strong phone contact handling skills and active listening.

 

Familiarity with CRM systems and practices.

 

Excellent communication and presentation skills.

 

Ability to multi-task, prioritize, and manage time effectively.

 

High school degree.

 

Job Tags

Full time

Similar Jobs

Quest Diagnostics

LPN / RN for Corporate Wellness Screenings Job at Quest Diagnostics

 .... QUEST Diagnostics is a leading provider of Worksite Wellness Screenings, Immunizations and health improvement programs ....  ...Certification: High School diploma/GED and/or medical license (Nursing license). Formal medical education including current... 

Advanced Technology and Research Corporation

GIS Analyst Job at Advanced Technology and Research Corporation

GIS Analyst Location: FT. Lauderdale, FL Type: Full Time Min. Experience: Mid-Level: Salary Range : $80,000 - $100,000 USD...  ...EDUCATION & EXPERIENCE REQUIREMENTS: ~ BA/BS degree in geography, remote sensing, engineering, environmental science, natural resource... 

Nelson Frank

ServiceNow Portal Developer Job at Nelson Frank

 ...Are you ready to leverage your programming expertise in a rewarding remote environment? This Developer/Programmer role offers the opportunity to work with ServiceNow, contributing to innovative solutions that drive efficiency and enhance user experience. Key Responsibilities... 

Confidential

Entry Level Technicians Job at Confidential

 ...Indiana. Description Our client is seeking multiple entry-level cable technicians who are willing to relocate to Altoona, Iowa for a 6...  ...to build the cable infrastructure for them throughout the Meta data center. Their role will be to assist the higher-level techs and... 

Thunder Road Asphalt

Light Mechanic/Service Technician for Construction Company Job at Thunder Road Asphalt

 ...Thunder Road: At Thunder Road, we're passionate about asphalt maintenance and keeping our communities connected with safe, reliable roads...  .... Join our dynamic roadwork company as a Service Technician/Light Mechanic and be at the forefront of maintaining and repairing...