Job Description

Proven experience (3+ years) as a ServiceNow Developer with hands-on platform development across multiple modules.
Strong proficiency in ServiceNow scripting: JavaScript, Glide API, business rules, client scripts, UI actions, script includes, and flow designer.
Experience configuring and developing within ITSM modules (Incident, Problem, Change, Request, CMDB).
Solid understanding of ServiceNow integration capabilities: REST/SOAP APIs, Integration Hub, and MID Server.
Experience with ServiceNow update sets, ATF (Automated Test Framework), and instance cloning.
Familiarity with ITIL v3/v4 processes and how they map to ServiceNow workflows.
Strong problem-solving skills with the ability to diagnose and resolve complex platform issues.
Experience working in Agile/Scrum delivery teams with tools such as Jira and Confluence.
Excellent communication skills with the ability to engage technical and non-technical stakeholders.

Desirable Qualifications

ServiceNow Certified System Administrator (CSA) .
ServiceNow Certified Application Developer (CAD) or module-specific certifications (ITSM, SecOps, GRC, HRSD).
Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management) or SecOps (Security Incident Response, Vulnerability Response).
Exposure to ServiceNow GRC (Governance, Risk & Compliance) or IRM modules within regulated or government environments.
Experience working on HMG (His Majesty's Government) programmes or within UK public sector / defence organisations.
Knowledge of DevOps practices including CI/CD pipelines, automated testing, and source control (Git).
ITIL v4 Foundation certification or equivalent.

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